Privacy Policy

Effective Date: August 5, 2026

Welcome to The House Maid. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our maid and domestic help services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, register an account, request a service, or submit an enquiry, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Residential Address

  • City and PIN Code

  • Service Requirements

  • Identity Proof (if required for service verification)

  • Payment Information (processed securely through third-party payment providers)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Referral Source

  • Cookies and Usage Data

2. How We Use Your Information

We use your information to:

  • Provide maid and domestic help services.

  • Process service bookings.

  • Verify customer identity.

  • Respond to enquiries.

  • Match customers with suitable domestic workers.

  • Send booking confirmations and service updates.

  • Improve our website and customer experience.

  • Process payments.

  • Maintain legal and business records.

  • Prevent fraud and misuse.

  • Comply with applicable laws.

3. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember user preferences.

  • Analyze website traffic.

  • Measure marketing performance.

  • Enhance user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Verified domestic workers or service providers assigned to your booking.

  • Payment gateway providers.

  • Technology and website service providers.

  • Government authorities where legally required.

  • Law enforcement agencies when required by law.

All third parties are expected to maintain appropriate confidentiality and security standards.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.

  • Fulfill legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

  • Maintain business records.

When no longer required, information is securely deleted or anonymized.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party tools such as:

  • Payment gateways

  • Google Maps

  • WhatsApp

  • Social media platforms

  • Analytics services

We are not responsible for the privacy practices of these third-party websites or services. Users should review their respective privacy policies before sharing information.

8. Children’s Privacy

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will delete it promptly.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal data.

  • Withdraw consent where applicable.

  • Object to certain processing activities.

  • Request information about how your data is used.

To exercise these rights, please contact us using the details provided below.

10. Marketing Communications

If you subscribe to newsletters or promotional communications, we may occasionally send updates regarding our services, offers, or announcements.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in our emails.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be posted on this page with the revised Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

The House Maid

Address : Vashi Navi Mumbai 400703

Phone: +91-7021233903

 

We will make reasonable efforts to respond to your enquiry as quickly as possible.

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